IWC
A cinematic luxury wellness amenity at first light, photographed in editorial restraint.
Seventeen years of delivered wellness infrastructure

The wellness amenity nobody got fired for choosing.

Seventeen years delivering branded-residence, hospitality and institutional wellness across Vietnam — the experience that makes the next project low-risk by default.

Imagery illustrative — final asset pending validation
Tenure, as consequence

Seventeen years is not a slogan. It is the evidence that the risk has already been retired.

01  ·  Seventeen years operating
Vietnam's entire modern hospitality build-out — including the conditions a new supplier has never been tested by — has happened on our watch.
02  ·  Two decades of installs
The integration mistake you are worried about, we already made — once, years ago — and built the process that prevents it.
03  ·  Renewed brand exclusivities
Principal brands renew with partners who do not fail them locally. Ours has held for over a decade.
04  ·  Accumulated reference base
Whatever your project type, the closest analogue is something we have already delivered, with the metrics to forward.
05  ·  Institutional memory
Your team turns over. Our knowledge of your building does not.
06  ·  Documented prevention
A published common-failure list is our authority — candour, not adjectives.
Borrowed authority, evidenced

The principal brands you trust are the principal brands that have renewed with us — for over a decade.

  • Technogym

    17y

    Authorised distribution and integration partner across Vietnam — branded-residence, hospitality and elite-club channels.

    Partner since 2009

  • Life Fitness

    14y

    Single-source partner for commercial cardio, strength and connected ecosystems across hospitality and operator channels.

    Partner since 2012

  • Hammer Strength

    12y

    Performance-segment partner for hotel athlete training rooms, premium clubs and elite-sport academies.

    Partner since 2014

  • NASM

    9y

    Accredited certification and continuous-education delivery for IWC clients and Vietnam's wellness workforce.

    Partner since 2017

  • Hyperice

    6y

    Recovery and longevity integration partner — bridging in-room amenity, spa, and clinical wellness offers.

    Partner since 2020

The service promise

The service promise we publish.

A specific, falsifiable promise — written this way because we publish what we keep, and we keep what we publish.

Read the full SLA
  • 01

    4-hour metro response

    Across Ho Chi Minh City, Hanoi and Danang — first response, on site, within four working hours.

  • 02

    Named technician within 24h

    Anywhere we install, nationally. The technician is named in your operations manual on day one.

  • 03

    Parts inventory in-country

    The components most likely to fail are the components we already hold. Lead times measured in hours, not airfreight cycles.

  • 04

    Quarterly evidence to your FM

    Response, uptime, parts utilisation — reported on a single page, every quarter, against the SLA.

How we work

Five stages. Every one carries a milestone you can hold us to.

  1. 01

    Discovery

    We arrive having already read your operator's brand book and your architectural intent. The first meeting is a working session, not a pitch.

    You get
    A read of the brand standard, a delivery-risk register, and a shortlist of comparable projects.
    We need
    Operator standards, current architectural package, programme dates.
    Milestone
    Shared risk register signed off
  2. 02

    Specification & standards

    Equipment list resolved against the brand standard. Specification lands inside your BIM and M&E packages, not as a parallel brief.

    You get
    Spec sheets, BIM models, M&E coordination drawings.
    We need
    Architect's package, contractor's preliminaries.
    Milestone
    Spec lock-up
  3. 03

    Delivery plan

    An install plan integrated with the contractor's critical path, with schedule risk surfaced inside the first design week, not on launch week.

    You get
    Integrated delivery schedule, contingency plan, parts staging.
    We need
    Updated programme, site-access protocols.
    Milestone
    Programme integration
  4. 04

    Install

    Phased install around your sequence. For operating sites, zoned overnight work; for new-build, integrated handover.

    You get
    Daily install log, condition reports, snag-list working tracker.
    We need
    Site access, services live, condition handover.
    Milestone
    Snag-list close-out
  5. 05

    Asset-life support

    Service contract activated from day one. Named technician listed in your operations manual. Quarterly evidence to facilities.

    You get
    Maintenance regime, parts inventory, quarterly report, refresh plan.
    We need
    PPM access windows, operator escalation protocols.
    Milestone
    First quarterly review delivered