TCO over CAPEX
7-year asset and service modelled in one number
We replace the line-item conversation with a financed lifecycle plan — the cost to keep the floor at brand standard for seven years, not the cost to buy it once.
For gym & club operators / franchise
Member-retention infrastructure, financed against your seven-year asset curve.
The fear we retire
The kit dates, the maintenance lags, the members notice — and the renewal numbers tell the story.
We do not sell equipment by the line item; we plan it against the operator's seven-year asset and retention curve. The financing, the service contract, the parts inventory and the workforce training arrive as one engagement, not five.
Illustrative — final asset pending validation
Three pillars of proof
The proof this role asks for, surfaced first.
Uptime engineered in
Parts held in-country, technicians on call
Predictive maintenance routines, scheduled around your peak hours, with the parts inventory and technician network sized to your member load.
Workforce ready on day one
NASM-credentialed onboarding programmes
Floor staff and PTs trained against your equipment, your standards and your member journey before the first session — capability built in, not bolted on.
Decision criteria
What we expect you to ask us.
A short list of the questions a buyer in this role should put to any wellness partner — including us — before signing. Authority through candour.
- 01
Total cost of ownership across the asset's useful life
- 02
Financing options aligned to the membership curve
- 03
Service network that covers every site
- 04
Workforce certification embedded in the engagement
- 05
Equipment refresh strategy planned, not reactive
Inside the room
The objections the rest of the committee will raise — answered before they do.
- “How do we justify the CAPEX in this market?”
- We do not ask you to — we structure it as a financed lifecycle agreement. Your CAPEX becomes a predictable OPEX line tied to member revenue.
- “How fast can you fix a breakdown?”
- Four working hours in-metro, named technician within 24 hours nationally. We publish the SLA because operations is where members are won or lost.
- “Will the floor stay current?”
- Equipment refresh is part of the contract — not a renegotiation. Year-three and year-five refresh points are agreed at signature.
From Finance
From Operations
From Brand
The service promise
The service promise, reframed for this engagement.
A specific, falsifiable promise — written this way because we publish what we keep, and we keep what we publish.
Read the full SLA- 01
4-hour metro response
Across Ho Chi Minh City, Hanoi and Danang — first response, on site, within four working hours.
- 02
Named technician within 24h
Anywhere we install, nationally. The technician is named in your operations manual on day one.
- 03
Parts inventory in-country
The components most likely to fail are the components we already hold. Lead times measured in hours, not airfreight cycles.
- 04
Quarterly evidence to your FM
Response, uptime, parts utilisation — reported on a single page, every quarter, against the SLA.
Forwardable
Built for the colleague who will make the case.
A leave-behind written to live inside an internal email thread — clear, short, and pasteable into a submission.
Pick your commitment