The fear we retire
Being sold to, treated as a transaction rather than a private client — and ending up with a room that looks like a gym instead of a part of the home.
Our residential work happens quietly, often through the architect or interior designer. Discretion is the service. The brief is integration, not display — the same equipment standard you would find in the best hotels we supply, presented to disappear into the home.
Briefs received via the design studio, not the inbox
We build the equipment plan inside the architect's drawings — ceiling heights, ventilation, flooring, acoustic, AV — so the wellness room reads as part of the house, not bolted on.
No published private references; quiet introductions only
Our private clients receive references through their architect or private office, never by name on a website. The list is not short.
Quarterly preventative-maintenance visit included
A dedicated technician, scheduled around the household — not a service ticket queue. Equipment is calibrated, sanitised, and reported on in a one-page brief to your house manager.
A short list of the questions a buyer in this role should put to any wellness partner — including us — before signing. Authority through candour.
Equipment specification matched to the architect's design intent
Acoustic, ventilation and structural sign-off
White-glove aftercare with a single named technician
A discreet, named-only reference channel
Aesthetic restraint at every visible surface
A specific, falsifiable promise — written this way because we publish what we keep, and we keep what we publish.
Read the full SLAAcross Ho Chi Minh City, Hanoi and Danang — first response, on site, within four working hours.
Anywhere we install, nationally. The technician is named in your operations manual on day one.
The components most likely to fail are the components we already hold. Lead times measured in hours, not airfreight cycles.
Response, uptime, parts utilisation — reported on a single page, every quarter, against the SLA.
A leave-behind written to live inside an internal email thread — clear, short, and pasteable into a submission.
