IWC
Editorial photography illustrating the premium residential & hnw homeowners segment.
For premium residential & hnw homeowners

A private wellness room indistinguishable from a five-star resort's — without the visit, the noise, or the sales call.

The fear we retire

Being sold to, treated as a transaction rather than a private client — and ending up with a room that looks like a gym instead of a part of the home.

Our residential work happens quietly, often through the architect or interior designer. Discretion is the service. The brief is integration, not display — the same equipment standard you would find in the best hotels we supply, presented to disappear into the home.

Illustrative — final asset pending validation
Three pillars of proof

The proof this role asks for, surfaced first.

01

Architect-led integration

Briefs received via the design studio, not the inbox

We build the equipment plan inside the architect's drawings — ceiling heights, ventilation, flooring, acoustic, AV — so the wellness room reads as part of the house, not bolted on.

02

Discretion

No published private references; quiet introductions only

Our private clients receive references through their architect or private office, never by name on a website. The list is not short.

03

White-glove aftercare

Quarterly preventative-maintenance visit included

A dedicated technician, scheduled around the household — not a service ticket queue. Equipment is calibrated, sanitised, and reported on in a one-page brief to your house manager.

Decision criteria

What we expect you to ask us.

A short list of the questions a buyer in this role should put to any wellness partner — including us — before signing. Authority through candour.

  • 01

    Equipment specification matched to the architect's design intent

  • 02

    Acoustic, ventilation and structural sign-off

  • 03

    White-glove aftercare with a single named technician

  • 04

    A discreet, named-only reference channel

  • 05

    Aesthetic restraint at every visible surface

Inside the room

The objections the rest of the committee will raise — answered before they do.

From Architect
“Can you work to our package, not the other way round?”
Yes — we deliver inside the architect's drawings. Equipment list, structural and services requirements arrive as a clean overlay, not a separate brief.
From Private office
“Are we paying a premium for the brand name?”
The premium pays for the seven-year residential service relationship, not the badge. We model it as a maintenance contract first, an equipment line second.
From Interior designer
“Will the equipment dominate the room?”
Our specs include finish, colourway and visual integration notes. We pick the equipment that sits inside your palette, not against it.
The service promise

The service promise, reframed for this engagement.

A specific, falsifiable promise — written this way because we publish what we keep, and we keep what we publish.

Read the full SLA
  • 01

    4-hour metro response

    Across Ho Chi Minh City, Hanoi and Danang — first response, on site, within four working hours.

  • 02

    Named technician within 24h

    Anywhere we install, nationally. The technician is named in your operations manual on day one.

  • 03

    Parts inventory in-country

    The components most likely to fail are the components we already hold. Lead times measured in hours, not airfreight cycles.

  • 04

    Quarterly evidence to your FM

    Response, uptime, parts utilisation — reported on a single page, every quarter, against the SLA.

Forwardable

Built for the colleague who will make the case.

A leave-behind written to live inside an internal email thread — clear, short, and pasteable into a submission.