4-hour metro response
Published SLA across HCMC, Hanoi, Danang
A response time we publish because we keep it. Escalation runs through us — not an overseas service desk.
For service & maintenance clients
A named technician for every site, response measured in hours, parts already on the shelf.
The fear we retire
A floor down at peak hours, a service ticket lost in a queue, parts due to arrive next week.
Service is not the appendix to the equipment supply — for many of our longest relationships, it is the entire engagement. We hold the spec, the installed-base records and the parts inventory for assets we did not sell. Continuity is the deliverable.
Illustrative — final asset pending validation
Three pillars of proof
The proof this role asks for, surfaced first.
Parts in-country
Working inventory held locally
The parts most likely to fail are the parts we already hold. Lead times are measured in hours, not airfreight cycles.
Asset records preserved
Lifetime install and service history
Every asset we service carries a maintained record — useful when planning the next refresh, the next refurbishment, or the next operator handover.
Decision criteria
What we expect you to ask us.
A short list of the questions a buyer in this role should put to any wellness partner — including us — before signing. Authority through candour.
- 01
Published response and uptime targets
- 02
Local parts inventory
- 03
Named technician per site
- 04
Records continuity across ownership and operator changes
- 05
Honest end-of-life advice
Inside the room
The objections the rest of the committee will raise — answered before they do.
- “We did not buy from you — can you still service?”
- Yes. We service installed bases we did not supply, across most major principal brands. The first audit is part of the engagement.
From Facilities Manager
The service promise
The service promise, reframed for this engagement.
A specific, falsifiable promise — written this way because we publish what we keep, and we keep what we publish.
Read the full SLA- 01
4-hour metro response
Across Ho Chi Minh City, Hanoi and Danang — first response, on site, within four working hours.
- 02
Named technician within 24h
Anywhere we install, nationally. The technician is named in your operations manual on day one.
- 03
Parts inventory in-country
The components most likely to fail are the components we already hold. Lead times measured in hours, not airfreight cycles.
- 04
Quarterly evidence to your FM
Response, uptime, parts utilisation — reported on a single page, every quarter, against the SLA.
Forwardable
Built for the colleague who will make the case.
A leave-behind written to live inside an internal email thread — clear, short, and pasteable into a submission.
Pick your commitment