Five stages. Every one carries a milestone.
The fear we retire
A delivery process that lives inside a sales deck, then evaporates on site.
The engagement model below is what every client is held to — and what holds us. It exists in the contract, it is reported against quarterly, and it is what we are willing to publish.
Five stages. Every one carries a milestone you can hold us to.
- 01
Discovery
We arrive having already read your operator's brand book and your architectural intent. The first meeting is a working session, not a pitch.
- You get
- A read of the brand standard, a delivery-risk register, and a shortlist of comparable projects.
- We need
- Operator standards, current architectural package, programme dates.
- Milestone
- Shared risk register signed off
- 02
Specification & standards
Equipment list resolved against the brand standard. Specification lands inside your BIM and M&E packages, not as a parallel brief.
- You get
- Spec sheets, BIM models, M&E coordination drawings.
- We need
- Architect's package, contractor's preliminaries.
- Milestone
- Spec lock-up
- 03
Delivery plan
An install plan integrated with the contractor's critical path, with schedule risk surfaced inside the first design week, not on launch week.
- You get
- Integrated delivery schedule, contingency plan, parts staging.
- We need
- Updated programme, site-access protocols.
- Milestone
- Programme integration
- 04
Install
Phased install around your sequence. For operating sites, zoned overnight work; for new-build, integrated handover.
- You get
- Daily install log, condition reports, snag-list working tracker.
- We need
- Site access, services live, condition handover.
- Milestone
- Snag-list close-out
- 05
Asset-life support
Service contract activated from day one. Named technician listed in your operations manual. Quarterly evidence to facilities.
- You get
- Maintenance regime, parts inventory, quarterly report, refresh plan.
- We need
- PPM access windows, operator escalation protocols.
- Milestone
- First quarterly review delivered