brief · 3 pages
Illustrative — final asset pending validation
Service SLA brief — the response we publish, and how we keep it
The detailed service-SLA brief for installed-base clients and operators considering a service agreement.
The published SLA
Four-hour metro response. Named technician within twenty-four hours nationally. Parts inventory in-country. Quarterly evidence to facilities.
How we keep it
- Resident technician roster, one named per property
- Working parts inventory in each of three metros
- Direct escalation through us, not through an overseas service desk
- Quarterly response-time reporting against the published SLA
Built for the colleague who will make the case — pasteable, forwardable, designed for the email thread.
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