Equipment uptime is not a benefit. It is the deliverable.
The fear we retire
A floor down at peak hours, a service ticket lost in a queue, parts due to arrive next week.
Service is the engagement for many of our longest clients — we hold the spec, the records and the parts inventory for assets we did not sell. Continuity is the deliverable; equipment is what it is delivered against.
The service promise we publish.
A specific, falsifiable promise — written this way because we publish what we keep, and we keep what we publish.
Read the full SLA- 01
4-hour metro response
Across Ho Chi Minh City, Hanoi and Danang — first response, on site, within four working hours.
- 02
Named technician within 24h
Anywhere we install, nationally. The technician is named in your operations manual on day one.
- 03
Parts inventory in-country
The components most likely to fail are the components we already hold. Lead times measured in hours, not airfreight cycles.
- 04
Quarterly evidence to your FM
Response, uptime, parts utilisation — reported on a single page, every quarter, against the SLA.
- Metro response
- 4 hours, published
- National named technician
- Within 24 hours
- Quarterly evidence
- Delivered to FM
Three metros. One service standard.
- 01
Ho Chi Minh City
Resident technicians · parts inventory · 4-hour SLA
- 02
Hanoi
Resident technicians · parts inventory · 4-hour SLA
- 03
Danang
Resident technicians · parts inventory · 4-hour SLA