Tender-ready
Procurement documentation packs, not after-the-fact assembly
Compliance, certifications, safety documentation and lifecycle costing arrive with the bid, not three weeks later.
For institutional & government / public-sector
Procurement-grade documentation, certified equipment, lifecycle accountability.
The fear we retire
A tender response that does not survive procurement scrutiny — or worse, equipment that fails a safety audit on a public site.
We respond to institutional tenders the way institutional buyers expect — with compliance, safety and lifecycle documentation that survives audit, and a delivery record on public-sector sites we are willing to walk you through.
Illustrative — final asset pending validation
Three pillars of proof
The proof this role asks for, surfaced first.
Standards-grade
CE, ISO and brand-principal certifications
Every line carries traceable certification. Audit trail is part of the deliverable.
Public-site delivery
Institutional references available under NDA
We have delivered on public-sector sites under their delivery and security constraints. References available through formal channels.
Decision criteria
What we expect you to ask us.
A short list of the questions a buyer in this role should put to any wellness partner — including us — before signing. Authority through candour.
- 01
Tender-format compliance
- 02
Standards certifications
- 03
Lifecycle cost transparency
- 04
Safety and audit documentation
- 05
Public-sector delivery references
Inside the room
The objections the rest of the committee will raise — answered before they do.
- “Does the bid meet our format?”
- We respond in your template, with every annex requested. Bid-quality is part of the engagement, not an afterthought.
- “Is everything certified?”
- Yes — every line is traceable to its certifying body. The pack is part of the deliverable.
From Procurement officer
From Compliance lead
The service promise
The service promise, reframed for this engagement.
A specific, falsifiable promise — written this way because we publish what we keep, and we keep what we publish.
Read the full SLA- 01
4-hour metro response
Across Ho Chi Minh City, Hanoi and Danang — first response, on site, within four working hours.
- 02
Named technician within 24h
Anywhere we install, nationally. The technician is named in your operations manual on day one.
- 03
Parts inventory in-country
The components most likely to fail are the components we already hold. Lead times measured in hours, not airfreight cycles.
- 04
Quarterly evidence to your FM
Response, uptime, parts utilisation — reported on a single page, every quarter, against the SLA.
Forwardable
Built for the colleague who will make the case.
A leave-behind written to live inside an internal email thread — clear, short, and pasteable into a submission.
Pick your commitment