Operator-approved
Delivered against 9 international flag standards
We work directly to operator equipment lists, design guides and brand-standard audits. The kit you install today passes the audit you do not yet have a date for.
For 5-star hotels & resorts
Brand-standard compliance, every audit, every guest, every season.
The fear we retire
A brand-standard audit fails, the gym closes for a refit at peak season, or a guest complaint reaches the operator's inbox — and the property carries it.
We have spent seventeen years delivering and maintaining wellness amenities for international hospitality flags across Vietnam. The operating realities — audits, uptime, response time, parts on the shelf — are the brief, not the afterthought.
Illustrative — final asset pending validation
Three pillars of proof
The proof this role asks for, surfaced first.
4-hour metro response
Named technician within 24 hours, anywhere we install
A published response SLA across Vietnam's three metros, with a parts inventory held locally — not flown in from Singapore after a guest writes the email.
Refit without downtime
Phased refurbishments delivered during operating hours
A retrofit plan staged around guest occupancy, with overnight installs and zoned closures — so the gym never goes fully dark.
Segment-matched proof
Projects you can call. Outcomes you can forward.
Decision criteria
What we expect you to ask us.
A short list of the questions a buyer in this role should put to any wellness partner — including us — before signing. Authority through candour.
- 01
Operator equipment-list compliance
- 02
Published response and uptime targets
- 03
Parts inventory held in-country
- 04
Maintenance regime aligned to the operator's PPM standard
- 05
A single relationship for spec, install and aftercare
Inside the room
The objections the rest of the committee will raise — answered before they do.
- “If something breaks at 6am Saturday, who picks up?”
- A named technician — assigned to your property, listed in your operating manual, with a published 4-hour metro response. The escalation runs through us, not through a brand's overseas service desk.
- “Will the spec survive the next audit?”
- Yes — we maintain a live standards matrix for each operator we serve. The audit risk lives with us, not on your property checklist.
- “Are you the cheapest?”
- We are the most-renewed. Our principal-brand exclusivities are unbroken for a decade or more because operators do not renew with partners who let them down.
From Facilities Manager
From General Manager
From Operator FF&E lead
The service promise
The service promise, reframed for this engagement.
A specific, falsifiable promise — written this way because we publish what we keep, and we keep what we publish.
Read the full SLA- 01
4-hour metro response
Across Ho Chi Minh City, Hanoi and Danang — first response, on site, within four working hours.
- 02
Named technician within 24h
Anywhere we install, nationally. The technician is named in your operations manual on day one.
- 03
Parts inventory in-country
The components most likely to fail are the components we already hold. Lead times measured in hours, not airfreight cycles.
- 04
Quarterly evidence to your FM
Response, uptime, parts utilisation — reported on a single page, every quarter, against the SLA.
Forwardable
Built for the colleague who will make the case.
A leave-behind written to live inside an internal email thread — clear, short, and pasteable into a submission.
Pick your commitment